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New Heights in Apartment Living

Frequently Asked Questions

Admin

Tours are free and available in person or on this website’s floor plans page. In-person tours need to be scheduled in advance

Appointments are preferred, so our leasing staff can make sure the right unit is available to show you.

Our office located on-site and is very accessible, Monday-Friday 9am-5pm and Saturday 10am-4pm.

Applications are available on our website or on paper in the management office.

If you provide all the necessary documents at time of application, approval decisions are usually made in 48 business hours.

The application fee is $134.00 for the first applicant and $35 for each additional applicant (over 18 years old).  The application fee covers your credit & background check, plus reserves the unit before others can rent it.  The application fee is NOT refundable.

You will pay pro-rated rent, applicable pet fees/deposits, and a security deposit.  The lease is signed electronically at your convenience 3-5 days prior to move-in.

Know the rules of the community, be a kind & considerate neighbor, and pay rent on time.

Rent can be paid by online ACH, by check, money order, or cashier's check.  Our office does not accept Cash or Credit Card for rental payments.

You simply login to our resident portal and make one-time payments or setup auto-pay to pull the 1st each month.

$16 trash fee, $35 pet rent per pet, $80 internet fee, $4 keyless entry fee, resident pays all utilities separately.

Utilities are not included and are paid separately by the resident to Tipmont (electric), City of Lafayette (water/sewer).

Once your unit is assigned, our office will provide a checklist with your new address and how to setup utilities.

Metronet are available cable and internet provider at Concord Crossing.

Yes.  If a resident refers an applicant and we are made aware, once the new applicant moves in, that resident will receive a $100 check in the mail within 45 days.

Guests are allowed on property, but visiting  animals are NOT allowed - Residents are completely responsible for their guests behavior.

We do not allow on-site transfers within our community for any reason.  If resident decides to move to one of our sister properties, resident will pay a new application fee and new deposits/fees required by that property.

Resident pays 2/3 of the remaining rent on the lease OR 2 month's rent value, whichever is greater.

Amenities

Our property offers a 24 hour fitness center, swimming pool and sundeck during the summer, recycling services, 24-hour emergency maintenance, snow removal, lawn care, on-site management, pet-friendly, & an online resident portal for payments and work orders.

The pool and sundeck are available from Memorial Day weekend to Labor Day weekend during the hours of 10am-9pm daily.

Yes, in the garden apartments, the parking is open and not assigned.  Duplex residents have their own attached garage and a driveway for parking multiple cars.  Street parking is NOT permitted.

A full-size washer and dryer are provided in each unit's utility room.

Yes, with restrictions: dogs must be under 40 lbs. full-grown, all and pets must be registered by providing vet records with weight and vaccination details. Max of 2 pets are allowed per unit. Pets must be leashed and accompanied by owner at all times. Pet waste must be picked up immediately.

$35 monthly pet rent per pet, $300 non-refundable + $200 pet deposit per unit.

40 pound weight limit - no large or aggressive breeds allowed - Policy is VERY strict.

Washer & Dryer, Dishwasher, Electric Range, Microwave, Garbage Disposal, Refrigerator w/ ice-maker.

Furnished apartments are not provided by our company. We recommend CORT Furniture to furnish apartments.

Short Term leases are not offered: a standard 12-month lease term is required.

Month to Month options are offered after the first 12-month lease has been completed. Month to Month fee is additional $300 monthly.

Yes - there is a separate application for Businesses/Corporations. Please inquire with the office directly.

No, packages are NOT accepted at the leasing office.

The fitness center is open 24 hours a day - resident use their own personal code to enter the clubhouse after business hours.

Treadmills, ellipticals, free weights, yoga mats, exercise ball, training bench, stationary bike, full gym machine.

The Concord Crossing Clubroom can be rented during non-business hours by residents only for parties or gatherings for a $250 fee plus a $250 deposit. The pool and fitness center are NOT included in the clubroom rental and are off limits for non-residents during such events.

The City of Lafayette enforces quiet hours between 10pm-7am Sunday-Thursday and 11pm-7am Friday-Saturday. We take the noise ordinance very seriously and ask that residents abide by it at all times.

Location

From Indianapolis I65  North you will take exit 168 (Indiana 38 Dayton/Lafayette) due west to Veterans Memorial Parkway turn and left. Follow until you come to Concord Road turn left - community is past Walmart on the left.

Concord Road and Veterans Memorial Parkway.

I-65, IU Health Hospital, Columbian Park Zoo, Haan Museum of Indiana Art, Wildcat Creek Winery, Wea Creek Orchard, Clegg Memorial Garden, Prophetstown State Park, Tropicanoe Cove, Tippecanoe County Public Library Wyandotte Branch, Faith Community Center, Meijer, Wal-Mart, Kroger, Fresh Thyme, Local Lafayette Farmers Market, Starbucks, Fairfield Lakes Park, Tippecanoe Mall, Purdue University & minutes from tons of other dining and shopping options.

Tippecanoe County School Corporation: Kiddie Kollege Pre-school, Wea Ridge Elementary, Wea Ridge Middle School, McCutcheon High School.

Wea Creek Park approx 2 miles away; Davidson Park approx 2-3 miles away.

Tippecanoe Mall, Lafayette Pavilions, Market Square Shopping Center, plus Wal-Mart, Meijer, Target locally

Starbucks, Dunkin Donuts, 7 Brew located on Veteran's Memorial Parkway approximately 1-2 miles.

Maintenance

Full Maintenance Turn Checklist including replacing parts to HVAC and appliances, professionally clean flooring or install brand new depending on age/condition, professional painting, professional cleaning.

On-site maintenance is available during business hours. A technician is also on-call 24 hours a day for maintenance emergencies.

Maintenance work orders can be submitted online (non-emergencies), by calling the office and speaking with a leasing agent, or by leaving a voicemail for the office after hours.  After-hour emergencies are handled by calling the office number & following the prompts to leave a message for the on-call technician, who will call you back within minutes.

Maintenance issues are handled in order of priority (emergencies first), then in the order the work orders are received.  Our property strives to complete all work orders within 24-48 hours (emergencies are completed immediately)

A lock out is considered an emergency, so a member of our staff or an on-call technician can always let you inside. After three lockouts you will be charged $75 lock out fee.

Yes, you can decorate, hang curtains, hang pictures, mount televisions, etc. - it's YOUR HOME and should feel like home! There is no penalty as long as holes in the drywall are average nail/screw size at move-out. Residents can even paint their apartment, but it will need to be returned to the original color (Tempest Antique White) at move-out or there is a painting fee due.

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